Customer Success Coordinator

About the job

Company Description

Trellis is a Software and Data-as-a-Service provider supporting typically organisations to speed up their sustainability journey towards net-zero targets and utility / resource optimisation. Trellis leverages various technologies to intercept, process and interpret large volumes of financial grade data to support business and government make better data-based decisions, boost sustainability, optimise operations and ultimately achieve better environmental and financial outcomes.

Role Description

This is a full-time Customer Success Coordinator role located in Adelaide, SA. As a Customer Success Coordinator, you will be responsible for ensuring customer satisfaction and providing support to our clients. Your day-to-day tasks will involve communicating with customers, resolving issues, analyzing data, and delivering exceptional customer service.

If you were in this role, here are some of the things you would be focusing on:

· Addressing and responding to client queries through phone, email and video link

· Troubleshooting client software issues and back end software issues and liaising with relevant internal teams to resolve

· Working with the Customer Success Team to facilitate a smooth onboarding process, including facilitating client training and relationship building

Of course, you will need to love working in the sustainability and tech space but you will also have:

· Experience in a client facing role and a passion for understanding our clients and their requirements

· Well-developed interpersonal, verbal and communication skills

· A solid ability to understand and effectively document workflow tracking to assist in evolving workflow automation

· Strong organizational and time management skills

· Critical Thinking mindset with ability analyse and evaluate client and data issues and recommend solutions to both internal and external stakeholders